PT MMB merupakan perusahaan yang bergerak di bidang jasa umrah & travel, jasa land arrangement saudi, provider visa umrah furoda. Pada pelayanan travel haji dan umrah dalam mengatur perjalanan, pemesanan hingga keperluan jamaah dilakukan menggunakan sistem informasi manajemen travel haji & umrah. Sistem ini dapat membantu mempermudah dalam mengelola pemesanan paket travel calon jamaah. Kualitas perangkat lunak sistem adalah faktor penting dalam meningkatkan kinerja proses bisnis, maka perlu melakukan pengukuran kualitas perangkat lunak supaya mengetahui apakah sistem dapat memenuhi kebutuhan pengguna. Penelitian ini dilakukan menggunakan 5 karakteristik standar ISO 25010 yaitu functional suitability, usability, reliability, performance efficiency, dan maintainability. Hasil pengujian menunjukkan bahwa sistem telah memenuhi standar ISO 25010 pada aspek (1) functional suitability telah berjalan 100% dengan nilai X=1; (2) performance efficiency berjalan dengan waktu respon 2.4s untuk device laptop dan 2.5s untuk device smartphone; (3) usability dengan SUS Score yaitu 77,29; (4) reliability dengan score pada session, hits dan pages yaitu sebesar 99%; (5) maintainability dengan nilai maintainability index pada folder controller dengan nilai rata-rata maintainability index (MI) sebesar 57,10 dan folder models dengan nilai 69,40. Secara keseluruhan, sistem informasi manajemen travel haji & umrah PT MMB memiliki kualitas yang baik untuk digunakan dalam mendukung operasional perusahaan.

Kata Kunci: Sistem Informasi, Kualitas Perangkat Lunak, ISO 25010

PT MMB is a company that operates in the field of Umrah & travel services, Saudi land management services, and Umrah furoda visa providers. During Hajj and Umrah travel, travel arrangements, reservations, and pilgrims' needs are carried out using the Hajj & Umrah travel service management information system. This system can help make it easier to manage travel package orders for prospective pilgrims. The quality of system software is an important factor in improving business process performance, so it is necessary to measure software quality to find out whether the system can meet user needs. This research was conducted using the 5 characteristics of the ISO 25010 standard, namely functional suitability, usability, reliability, performance efficiency, and maintenance. The test results show that the system meets the ISO 25010 standard in aspects (1) functional suitability is 100% with a value of X=1; (2) efficient running performance with a response time of 2.4s for laptop devices and 2.5s for smartphone devices; (3) usability with SUS Score, namely 77.29; (4) reliability with scores on sessions, hits, and pages, namely 99%; (5) maintenance with an index maintenance value on the controller folder with an average maintenance index (MI) value of 57.10 and the folder model with a value of 69.40. Overall, PT MMB's Hajj & Umrah travel management information system has good quality to be used to support company operations.

Keywords: Information Systems, Software Quality, ISO 25010